Hellspin Privacy Policy for Accounts, Payments and Online Services

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit Hellspin, create an account, contact support, use promotions, make payments, complete verification or use safer gambling controls. It also explains the choices and rights available to you. By using our services, you acknowledge the practices described here.

Who we are and how to contact us

Hellspin is operated by TechOptions Group B.V. Privacy questions can be sent to [email protected]. Written correspondence may be directed to Timoleontos 3, Kaimakli 1041, Nicosia, Cyprus. Include “Privacy Request” in the subject line and identify the account email concerned. We may verify your identity before acting on a request.

Information we collect

We collect information needed to run the site and protect accounts. This can include:

• registration data such as name, date of birth, email, telephone number, address and account credentials;
• verification data such as identification documents, proof of address, payment ownership and source-of-funds evidence;
• transaction data including deposits, withdrawals, payment route, amount, currency, status and related references;
• gameplay data including games opened, stakes, results, session duration, bonus use and responsible gambling settings;
• technical data such as IP address, device, browser, operating system, language, identifiers, logs and security events;
• communication data from chat, email, complaints, surveys and support attachments;
• marketing preferences, promotion activity and consent records.

We receive information directly from you, automatically from your device and, where needed, from payment, identity-verification, fraud-prevention or platform service providers.

Why we process personal information

We use data to open and administer accounts, provide games, process deposits and withdrawals, verify identity and age, prevent fraud, apply promotions, respond to support, protect systems and deliver responsible gambling tools. We also use information to meet legal obligations, investigate disputes, improve performance, measure campaigns and communicate service or policy changes.

Depending on the activity, processing may be based on performance of our agreement with you, compliance with legal obligations, legitimate interests in security and service operation, or consent. Where consent applies, it can be withdrawn without affecting earlier lawful processing.

Payments, verification and safer gambling records

Payment and KYC records may contain sensitive financial or identity information. We use them to confirm ownership, assess risk, process transactions and meet compliance duties. Safer gambling records may include limits, self-exclusion, account contacts and behavioural indicators. Access is limited to personnel and service providers who need the information for their assigned role.

Cookies and similar technologies

We use essential cookies for sign-in, security, language, account sessions and cashier functions. Preference cookies remember selected settings. Analytics and performance tools help us understand navigation, errors and service speed. Advertising or affiliate technologies may record a referral, campaign or conversion. Local storage and comparable device technologies may support the same purposes.

You can manage non-essential cookies through available consent controls or browser settings. Blocking essential storage can prevent sign-in, payment and account functions from working correctly.

When information is shared

We may share limited data with hosting and infrastructure providers, payment processors, identity and age-verification services, fraud-prevention tools, game suppliers, customer-support systems, analytics providers and professional advisers. Information may also be disclosed to regulators, courts, law-enforcement bodies or other authorities when legally required or necessary to protect rights and security.

Service providers must process data for agreed purposes and apply appropriate safeguards. We do not authorise them to use account information for unrelated purposes.

International transfers

Our services and providers can process information in more than one country. Where data moves across borders, we use contractual, organisational or legal safeguards appropriate to the destination and the nature of the information.

Retention

We keep information only for as long as required for account operation, payment records, legal and regulatory duties, fraud prevention, disputes, security and responsible gambling obligations. Different categories use different retention periods. When information is no longer required, we delete, anonymise or securely restrict it.

Security measures

We use encrypted connections, controlled access, monitoring, logging, secure hosting and administrative safeguards. No online system eliminates every risk, so you must use a unique password, protect your device and never share one-time codes. Contact support immediately if you suspect account misuse.

Your privacy rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent and opt out of direct marketing. You may also complain to an appropriate privacy authority. Some requests can be limited where retention is required by law, necessary for fraud prevention or needed to resolve a dispute.

Age requirements and children

Our gambling services are intended only for persons who meet the legal gambling age. We use age checks and do not knowingly maintain gambling accounts for children. A parent or guardian who believes a child has supplied personal information should contact us immediately.

External links and policy changes

Third-party websites use their own privacy practices. Review their policies before providing information. We may update this Policy when services, laws or data practices change. The revised date at the top identifies the current text; material changes may also be communicated through the site or account.