Keep Hellspin Play Controlled with Limits, Breaks and Support

We provide gambling as paid entertainment, not as a source of income. Outcomes are uncertain, losses are possible and increasing a stake cannot guarantee recovery of earlier losses. Our responsible gambling controls help you define money and time boundaries before a session begins. If gambling causes financial, emotional or relationship harm, stop playing and seek independent support.

Who can use our services

You must meet the legal gambling age and complete any age or identity check we request. Minors must not register, deposit or play. Adults responsible for shared devices should use password protection and filtering software to reduce underage access.

Put account controls in place before playing

Deposit limits

Set the most you can deposit over an available daily, weekly or monthly period. A lower limit is intended to apply promptly. A request to increase a limit may be delayed so the decision is not made during an active session.

Loss and wagering limits

Loss limits define the amount of real money you are prepared to lose in a period. Wager limits cap total staking activity. Use the account control that best reflects your budget and remember that turnover is not the same as net loss.

Session limits and reality checks

Session controls can end or interrupt play after a selected duration. Reality checks display elapsed time and account information so you can decide whether to continue. Take the prompt seriously rather than dismissing it automatically.

Cooling-off

A cooling-off period temporarily blocks gambling access for the selected duration. Use it when you need a definite break, particularly after an emotional session or an unexpected loss.

Self-exclusion and account closure

Self-exclusion is intended for a longer protective break. Contact support or use the relevant account control, specify the period and do not attempt to bypass it by creating another account. Account closure can also be requested, but self-exclusion is the stronger option when gambling harm is involved.

Marketing preferences

You can opt out of promotional email, SMS and push messages. We aim to stop gambling marketing after a responsible gambling restriction or self-exclusion is applied. Contact support if promotional communication continues.

Recognise warning signs early

Warning signs can include spending more than planned, extending sessions, chasing losses, borrowing to gamble, hiding activity, missing payments, feeling restless when not playing or allowing gambling to affect sleep, work and relationships. One sign can justify a pause; you do not need to wait for a crisis.

A private self-assessment

Ask yourself:

• Do I spend more money or time than I planned?
• Do I increase stakes after a loss?
• Have I borrowed or delayed bills to gamble?
• Do I hide transactions or sessions?
• Has gambling affected sleep, work or relationships?
• Do I feel anxious, angry or guilty after playing?
• Have I tried to stop and continued anyway?
• Do I treat gambling as a way to solve financial problems?

Several “yes” answers indicate that a break and professional support are appropriate.

Common gambling myths

Myth: a losing streak makes a win more likely. Independent outcomes do not remember previous results.

Myth: increasing the stake will recover losses. A larger stake increases the amount at risk; it does not change the certainty of an outcome.

Myth: a strategy removes the house advantage. Decisions can change volatility or pace, but casino games retain their published mathematical rules.

Myth: bonus funds are free cash. Promotions can carry wagering, expiry, maximum-bet and game-contribution rules.

Financial blocking and device tools

Ask your bank whether it offers gambling transaction blocks. Gamban and BetBlocker can restrict gambling sites on personal devices. These tools are most effective when combined with account limits, self-exclusion and support from a trusted person.

Independent help in Australia

If there is an immediate risk of harm, contact emergency services on 000.

Support for friends and family

Do not lend money to fund gambling or repay gambling debts without professional advice. Discuss specific behaviour calmly, protect shared finances, encourage the person to use limits or self-exclusion and seek support for yourself. Gambling Help Online also assists people affected by someone else’s gambling.

Our responsibility and your next step

We use age checks, account controls, monitoring, trained support and marketing preferences to support safer play. Contact 24/7 live chat or [email protected] to discuss limits, cooling-off, self-exclusion or account closure. Responsible gambling controls do not alter completed bets or guarantee recovery of losses; their purpose is to reduce future risk.